1. Acceptance of these Terms
These Terms & Conditions (“Terms”) govern access to and use of LeisureOS, a hospitality and leisure operations platform operated by Aiby Technologies (“LeisureOS”, “we”, “us” or “our”).
By creating an account, accessing the platform, or using LeisureOS on behalf of a business, you agree to these Terms. If you use LeisureOS for an organization, you represent that you have authority to bind that organization to these Terms.
2. The LeisureOS service
LeisureOS provides software for managing hospitality and leisure operations. Depending on the configuration used by a business, the service may include customer QR ordering, table sessions, staff workflows, sales, payment records, inventory, cost of goods, expenses, pool admissions, bookings, reports, branch management, permissions and related operational features.
We may improve, modify, add or remove features over time. Material changes that significantly affect paid customers should be communicated through reasonable channels.
3. Accounts and access
Business Owners are responsible for the accuracy of information supplied when an account is created and for controlling access granted to Managers and Staff.
- Account credentials must be kept confidential and must not be shared outside authorized users.
- You must promptly remove or disable access for users who should no longer access the business account.
- You are responsible for activity performed through accounts you control unless the activity results from a security failure attributable to LeisureOS.
- Managers and Staff may only use features and records for which the business has authorized them.
4. Business and customer data
The business using LeisureOS is responsible for deciding what operational information it enters into the platform and for ensuring it has an appropriate legal basis to collect and use personal information belonging to staff, customers and other individuals.
LeisureOS may process that information on the business’s behalf in order to provide the service. More information is available in the Privacy Policy and Data Processing Addendum.
5. Payments and financial records
LeisureOS may record operational payment information such as payment method, amount, transaction reference, outstanding balance and payment status. The current core platform is not a bank and does not itself settle Cash, POS or Transfer payments between the business and its customer.
Businesses are responsible for reconciling LeisureOS records with their bank, POS provider, payment processor, cash drawer and accounting records. LeisureOS reporting is intended to support business operations and is not a substitute for professional accounting, tax or audit advice.
6. Pricing, subscriptions and taxes
Where LeisureOS introduces paid plans, the price, billing period, taxes, renewal terms and any applicable limits will be displayed or agreed before a charge is taken.
Current subscription prices are published on the Pricing page. A live LeisureOS venue account is activated only after the applicable subscription payment is completed.
Businesses are responsible for taxes, levies or similar charges that legally apply to their use of the service, except taxes based on our own income.
7. Acceptable use
You must not use LeisureOS to:
- break applicable law or facilitate unlawful activity;
- access another business’s data, branch, account, QR session or records without authorization;
- probe, attack, overload, scrape, reverse engineer or interfere with the service except where permitted by law or by our written authorization;
- upload malware or malicious code;
- misrepresent transactions, payments, inventory, bookings or other business records with the intent to deceive;
- use the service to collect personal information without an appropriate purpose or legal basis.
8. Availability and changes
We aim to keep LeisureOS reliable, but we do not guarantee uninterrupted or error-free operation. The service may be unavailable for maintenance, updates, hosting issues, network failures or events outside our reasonable control.
Businesses should maintain reasonable operational procedures for temporary internet or system outages, particularly where immediate payment or safety decisions are involved.
9. Security
LeisureOS uses technical and organizational safeguards designed to reduce unauthorized access, including role controls, tenant and branch separation, server-side validation, signed QR links, session protections and audit logging in relevant parts of the platform.
No internet-based service can guarantee absolute security. Businesses must use strong passwords, protect devices and promptly report suspected unauthorized access.
10. Intellectual property
LeisureOS, its software, design, branding, documentation and platform content are owned by or licensed to Aiby Technologies except for content and data supplied by customers.
Subject to these Terms, we grant customers a limited, non-exclusive, non-transferable right to use LeisureOS for their internal business operations during the period in which access is authorized.
11. Suspension and termination
We may suspend or restrict access where reasonably necessary to protect security, prevent abuse, comply with law, address non-payment under a paid plan, or investigate a serious breach of these Terms.
A business may stop using LeisureOS at any time. Where a paid plan is later introduced, cancellation and data-export terms should be stated in the applicable order or subscription terms.
12. Disclaimers and limitation of liability
LeisureOS is provided as business operations software. To the maximum extent permitted by applicable law, we do not guarantee that the platform will prevent theft, fraud, accounting errors, staff misconduct, stock loss, failed payments, missed bookings or business losses.
We are not responsible for losses caused by inaccurate information entered by users, third-party services, internet outages, unauthorized credential sharing or actions taken outside the platform.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
13. Third-party services
LeisureOS may rely on hosting providers, email services, payment processors, analytics tools or other service providers. Third-party products are subject to their own terms and privacy practices where applicable.
14. Changes to these Terms
We may update these Terms as LeisureOS develops or legal requirements change. The “Last updated” date will be revised when changes are published. Where a material change affects an active paid customer, we should provide reasonable notice.
15. Applicable law and disputes
These Terms are subject to applicable law. Any governing-law, venue or dispute-resolution clause used for commercial launch should be finalized based on the legal entity operating LeisureOS and the markets in which the service is offered.
16. Contact
Questions about these Terms can be sent through the LeisureOS contact and onboarding page until an official legal/support email address is published.