Refund policy

The short version

LeisureOS is sold as a subscription. You can try it free before you pay, so payments for a subscription period are not refunded, except in the cases listed below.

Try before you pay

When the free trial is available, you get 14 days with no card needed. Use the trial to be sure LeisureOS is right for your venue before you choose a plan.

Cancelling

You can turn off automatic renewal at any time in your LeisureOS dashboard. When you do, we stop charging you. Your plan stays active until the end of the period you already paid for. Money already paid for that period is not returned.

Upgrades and downgrades

If you upgrade in the middle of a period, you pay only the difference. The unused days of your old plan are taken off the price of the new plan, so you do not pay twice. If you downgrade, the change starts at the end of your current period.

When we will refund you

• You were charged twice for the same period.
• You were charged the wrong amount.
• You were charged after you turned off automatic renewal, before the renewal date.
• We took a payment but your plan was not activated and we cannot fix it.

If one of these happened, tell us within 14 days of the charge. We will check it and, if it is correct, refund the money to the same card or account you paid with.

How long a refund takes

We aim to answer within 2 working days. Once a refund is approved, it can take 5 to 10 working days to reach your bank, because payments go through Paystack and your bank.

How to ask

Email support@getleisureos.com or message us on WhatsApp at +234 916 041 0714. Please include your business name, the email on your account and the date and amount of the payment.

Changes to this policy

If we change this policy, the new version will appear on this page with a new date. Changes do not affect payments already made.